Answers before you get started.

TikiLease provides software. Property owners, associations and management companies use its tools to operate their own properties. Listings, applications, leases and resident services belong to the subscribing provider; TikiLease is not the landlord, seller or property manager.

Choose independent rental owner when you rent your own homes or rooms. Choose management company when managing rentals for other owners, or HOA/community when operating an association. Enterprise is for coordinating multiple management companies. An HOA homeowner uses their association’s community portal; an independent rental owner uses the landlord portal. A larger rental portfolio does not automatically turn an owner into a management company.

Choose plan → Customize → Create account → Verify → Review and pay → Verify email → Setup. Customize your properties, rental arrangements, billing schedule and optional extras before creating an account. Review the final selection before confirming. Free accounts without paid extras skip payment.

Identity verification is required for all users, including Free accounts and invited users. Follow the verification instructions shown for your account, and verify your email before completing setup. Verification protects access; it does not give you additional roles or subscription features. A test verification result is not proof that live identity checks, email or SMS delivery are ready.

A property is a home or building you configure. One whole home rented under one rental arrangement counts as one rental. Rooms rented separately count individually. For example, five properties rented as five whole homes use five properties and five rentals. Five properties with ten separately rented rooms use five properties and ten rentals. Choose either the entire home or a room count for each property; do not count both for the same property.

Enter the number of properties, then give each property a recognizable name and choose entire home or the number of separately rented rooms. Setup carries these choices forward and asks for property details, rental records and occupancy. Occupied rentals ask for resident and lease information; vacant rentals ask for asking rent and availability. Independent rental owners do not need an HOA or community.

Both capacity and features matter. Customization selects a plan with sufficient property and rental allowances while retaining your chosen feature level, and displays the revised plan and total. Review the change before creating your account and confirming checkout. Selecting a larger quantity does not itself take payment. Requests beyond supported allowances need review rather than an undisclosed charge.

Enter the number of communities and the total homes across those communities. These counts describe community operations, not the number of rooms rented by individual owners. Community and Enterprise account paths have their own applicable allowances and setup requirements.

The pricing comparison shows included features, optional services and limits. Customize shows prices for extras available to your selected plan and billing schedule. Included features are not charged twice. Only extras you select are added. Payment-processing, screening, domain registration and applicable taxes are separate from the displayed subscription total; review their disclosures before using or purchasing them.

Choosing a plan, customizing it and creating an account do not take a subscription payment. For a paid selection, the review and payment step shows the amount due and renewal schedule before confirmation. Monthly subscriptions renew monthly; annual subscriptions are billed once for the selected year. Staging checkout is a simulation and takes no real payment. Live payment-provider readiness must be confirmed before live purchases are offered.

No credit card or subscription payment is required for Free without paid extras. If you select paid extras, review their prices and the payment requirement before confirming. Identity and email verification still apply.

The authorized billing owner should review the account’s billing controls and current subscription terms before changing or cancelling. Contact support if the required action is unavailable. Do not assume that closing a browser tab cancels a subscription, or that a cancellation automatically refunds a previous payment. Any billing changes and effective dates need to be confirmed.

Independent rental owners receive a guided checklist with saved progress for property details, rentals, occupancy, residents and leases. It also directs you to relevant optional tasks such as photos, lease documents, invitations, notification preferences and a rental website. Returning to setup shows what still needs attention. A link to a service is not confirmation that its provider configuration is complete. Company, community and Enterprise setup have different requirements.

An authorized owner or manager invites a resident using the resident’s contact email. The invitation is single-use, expires after 48 hours and must be accepted with that email. Resident portal access is separate from staff access. Owners can open Resident portal access from People and property areas to review invitations and account status. These links do not sign in as the resident; never share the resident’s password.

Available tools depend on your account’s subscription, your assigned portal and role, and the properties or communities you are allowed to access. Residents, community members, inspectors, security staff, independent rental owners and company operators have different tasks. A portal switch is useful only when more than one authorized portal is available; having several role labels does not necessarily mean several portals.

Creating rental records is separate from publishing a rental website or listing. Review availability, descriptions, photos, contact details and application settings before publishing. A saved draft lease does not mean a signed or activated lease, and completing setup does not automatically send invitations or start collecting rent.

TikiVision supports inspection and evidence workflows. TikiRepair supports maintenance requests and repair coordination. Available actions depend on your subscription, role and provider configuration. Review AI-generated findings and proposed actions before using them; an AI suggestion is not a final enforcement decision.

The authorized billing owner can review the AI credit usage area in billing when an AI credit pack is active. It shows monthly allocation, used and remaining credits and recorded usage. Credits reset monthly; different actions may use different amounts. Usage alerts are configured at 80%, 95% and exhaustion. Email receipt depends on notification configuration and working mail delivery; live delivery still requires verification.

Extra spending requires explicit approval of the displayed rate and a monthly cap by the authorized billing owner. Without approved overage, actions exceeding available credits are blocked. Overage controls currently support test environments; live overage billing is not yet available. Do not interpret a staging setting as authorization for a real charge.

When custom-domain access is available for your subscription, use the domain setup area to connect a domain you control. It provides DNS instructions and verifies ownership and routing before activation. HTTPS and the correct rental portal must be verified before sharing the address. Domain registration is a separate purchase confirmed before buying. Preserve existing website and email records; using a rental subdomain can keep those services separate.

Use Contact support below and include the page, the action you tried and any error message. For a rental, lease, maintenance or property-specific question, contact the owner or management company shown in your provider’s portal. Never email passwords, verification codes or identity documents.

TikiLease University is planned as a subscriber learning area with short role-specific videos, captions, transcripts and written steps. It is not available yet. The public FAQ and the guided rental-owner setup checklist are available now.