Answers before you get started.

Independent rental owners receive a guided checklist with saved progress for property details, rentals, occupancy, residents and leases. It also directs you to relevant optional tasks such as photos, lease documents, invitations, notification preferences and a rental website. Returning to setup shows what still needs attention. A link to a service is not confirmation that its provider configuration is complete. Company, community and Enterprise setup have different requirements.

An authorized owner or manager invites a resident using the resident’s contact email. The invitation is single-use, expires after 48 hours and must be accepted with that email. Resident portal access is separate from staff access. Owners can open Resident portal access from People and property areas to review invitations and account status. These links do not sign in as the resident; never share the resident’s password.

Available tools depend on your account’s subscription, your assigned portal and role, and the properties or communities you are allowed to access. Residents, community members, inspectors, security staff, independent rental owners and company operators have different tasks. A portal switch is useful only when more than one authorized portal is available; having several role labels does not necessarily mean several portals.

Creating rental records is separate from publishing a rental website or listing. Review availability, descriptions, photos, contact details and application settings before publishing. A saved draft lease does not mean a signed or activated lease, and completing setup does not automatically send invitations or start collecting rent.